Learning about My Account management

Webroot Subscription Information!

If you purchased Webroot Internet Security Essentials (WISE) or Webroot Internet Security Complete (WISC), your account includes access to additional functions. To upgrade to WISE or WISC, contact Webroot.

Your Webroot account allows you to access some helpful information about your software licenses and other details. Your account information is available from the Webroot Portal, an online Web area that is accessible at any time. For more information, see Using the Webroot Portal.

When you first installed the Webroot software, you should have created a user account by entering an e-mail address and password. If you did not create an account, see Creating a Webroot account. You cannot use the full subscription version of the Webroot software until you do.


Quick reference to My Account management

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My Account FAQs

To learn more about your Webroot account, read the following FAQs.

What should I do if I forget my account password?

When you created your account, the Account Creation screen included a field for entering a password hint and a prompt for allowing Webroot to store your password. To retrieve your password hint, open the sign-on screen and click the link for Forgot Your Password?. (You must be connected to the Internet.) When the Forgot Password Web page appears, enter your e-mail address and click Send Email. Webroot will send an e-mail with your password hint.

Can I install the Webroot software on multiple computers?

Yes, but only if you purchased a three-user license, which allows the software to be installed on up to three computers in your household. If you have a three-user license, you can install the Webroot software onto another computer from the Licenses & Products tab of the My Account page (see Viewing licenses and additional products).

Can multiple users access the Webroot software from one computer?

Yes, if your computer is configured for multiple Windows user accounts (each person logs in with a unique name and password), the Webroot program is available to all those users. Any users with administrative privileges have full access to all areas of the Webroot software, while other users have limited access. The Webroot software continues its threat protection activities, no matter which user is logged into the computer.